Ullapool bay from the Highland Bothies

Booking Terms & Conditions – We hope you enjoy your stay 

The terms ‘we’, ‘our’ and ‘us’ mean The Highland Bothies.

None of us really like to read terms and conditions but they're here for a reason, and that’s to protect you and us. By booking with us, it will be considered that you have agreed to all the below Terms & Conditions.

Booking/Payment Policy

We can only accept bookings from persons over 18 years of age, by booking with us the lead guest acknowledges that he or she agrees to these Terms and Conditions on behalf of the entire party intending to occupy the property under your booking. We accept BACS, & Cheques.

To secure your reservation full payment is required at the time of booking. 

Overseas Bookings

Payments from overseas guests can only be accepted in £'s sterling by cheque drawn on a UK bank, or by international electronic bank transfer. Any charges for payments from overseas will be passed on to the guest. A separate invoice will be raised for these charges and payment will be required upon arrival.

Good House Keeping

We will require a credit/debit card details at time of booking to be retained until time of departure as security against any damages. Smoking and use of naked flames i.e. candles, gas stoves etc inside the Bothies will constitute a breach of GHK.

Accommodation

The micro lodges (Bothies) sleep up to a maximum of 2 Adults and 2 Children (16 & under) and your booking is accepted on this basis.

Linen

Duvets and Pillows are provided. Fresh linen is also provided and is included in the tariff. A change of linen is supplied weekly during multi week holidays. Towels are provided but we ask that these are not removed from the property so we ask you to bring your own beach or outdoor activity towels.

Extra Visitors

Extra visitors who are not staying at The Highland Bothies are not permitted to visit the Bothies. This is to safeguard the comfort and security of all our guests.

Bothy Rules

To care for our Bothies we request guests not to wear shoes inside. No cooking or fires are permitted on the wooden decked area. No smoking inside the pods or on the patio. Use the designated ashtrays near by.

Cancellations

We strongly advise you to take out suitable holiday insurance.

All cancellations must be notified in writing. In the event of cancellation less than 6 weeks before the holiday begins, we regret that any monies received are non-returnable. However if we are able to re-let the bothy for the booking period cancelled we will reimburse 50% of the booking.

We cannot be held responsible for any unusual or unforeseen circumstances, including delays, adverse weather conditions or breakdowns, on the part of ferry operators, which are beyond our control.
We always do our best to limit changes to your holiday during your stay, however we cannot accept responsibility nor compensate for circumstances such as *force majeure. *Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

It would be useful to bear this in mind when booking with us over the winter months as refunds will unfortunately not be given due to adverse weather conditions.

Guest Responsibility

We ask all of our guests to please remember there are other guests staying in the adjacent Bothy and ask you to be courteous and respectful at all times, and keep noise levels to a minimum after 10pm. Please keep the Bothy secure when unoccupied and all electrical items are turned off.

Parents are responsible for their children, and children must be supervised at all times.

Our Bothies are situated on a quiet hillside but on a working croft. There may be tractors moving on the main croft track at any time. There are designated areas for children to play, but access to the croft buildings is not permitted due to safety risks. We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules.

The bunded area and banks around Bothies are not suitable for climbing, we please ask do not climb them, or allow children to play on them. 

You are responsible for the property during your stay, and it should be left in the same condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects etc remaining in the property, as at the commencement of your holiday.

Any damage or breakages beyond fair wear and tear will be chargeable, and must be reported to Iain & Ruth as soon as possible, and always prior to departure. We ask that no attempt should be made to repair or replace items. We will make contact with you directly regarding any unreported issues warranting any applicable charges within 12 hours of returning the keys to us at the end of your stay.

We cannot accept any responsibility for personal injury to you as guests or holidaymakers, or loss or damage to your property or for other matters over which we have no control.

By accepting and booking, you agree to accept responsibility for the physical wellbeing of you and your party, indemnifying us from all responsibilities, blame and consequences, direct and indirect however arising, should someone injure themselves at our premises or in using any articles provided at The Highland Bothies or inconvenience themselves in any way. 

Access

The Highland Bothies reserves the right to reasonable access of the property at any time for emergency maintenance etc. If a Bothy is left in an unsatisfactory condition or damaged in any way, we reserve the right to charge costs to the payment card details being held from the time of booking.

Arrival and Departure Times

Entry is from the agreed arrival date from 16.00 hrs. We ask our guests to vacate the property by 10.00 am on the agreed day of departure. We reserve the right to charge for late departures. We will always try to accommodate any earlier check in requests where possible. Late departures can be requested at an additional fee of only £5, please ask at time of booking

Non-Availability at The Highland Bothies

If for any reason beyond our control, for example fire damage, The Highland Bothies is not available on the date booked, all monies paid will be refunded in full and we will not be liable for any further claims.

Losses or Damages

Guests have a legal liability to pay for any damage you may cause to the property and grounds during your holiday. The property is insured in respect of the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy.

Our insurance does not cover your personal possessions. You would therefore be well advised to check on these points with your insurers and you may find that, providing they are given notice, they will extend your normal cover to include your holiday home. We have an excess on the insurance policy of £250, if a successful claim was made on our insurance for damage caused by a guest then this excess cost would be charged to the credit/debit card supplied at the time of booking.

Campfires/Barbeques

  • Outdoor fires and barbeques are only permitted in the designated BBQs & fire pits.
  • No Chinese lanterns or fireworks.
  • The fire pits must never be moved, and especially into or near the Bothies.
  • Please be aware that open fires are a hazard, particularly near wooden buildings and you should therefore use them responsibly. A lit fire must never be left unattended.
  • WE DO NOT ALLOW GROUND FIRES.

Smoking

There is absolutely no smoking (including e-cigarettes) permitted either in the Bothies or on the Bothy decking. Guests are free to smoke outside of the property. Please ensure you put all cigarette ends in the ashtrays provided mounted on the side of the shed. Cigarette ends are dangerous to croft animals and wildlife.

We will make a charge of £250 for intensive cleaning if there has been any smoking inside the property during your stay. We would ask all of our guests to respect our wishes on this sensitive issue.

  • No naked flames are allowed inside The Highland Bothies at any time.

Pet Rules

Please see our ‘’Dog Friendly’’ page.

Breach of these Terms and Conditions
If you or any other person in your party commit a serious breach of these Terms and Conditions, the owners at The Highland Bothies have the right to terminate your booking and may require you to vacate the property immediately and no refund of the fees you have paid will be returnable to you.

Complaints Procedure

If you have a problem with your accommodation during your stay please advise us as we would like the opportunity to resolve it as soon as possible.  Please let us know of any damage, breakages or maintenance issues that you come across.

We take all comments from our guests seriously and in the unlikely event that you wish to make a complaint you can contact us by phone or email and we will respond as soon as possible.  We will try to resolve any issues as soon as is reasonably practical.

Guests have a legal obligation to mitigate their loss. If we are denied the opportunity of investigating any complaint within a reasonable time or denied the opportunity to put matters right during the holiday, then the guest will waive all rights. We will do our utmost to ensure that any problems are resolved quickly and to your complete satisfaction.

Liability

We accept no responsibility for any loss or damage that may occur to your car or associated property whilst at The Highland Bothies.

Data Protection Act 1998

Any personal contact data requested & collected is solely for the satisfactory completion of the transaction between you as the holiday maker(s), and us as supplier of the premises. Your information is never provided to any other party or entity, and is only used in strict accordance with the UK Data Protection Act.

Law

Scottish law will prevail.

Discrepancies

In the case of a discrepancy between these Terms and Conditions and any other information about The Highland Bothies, these Terms and Conditions shall prevail.

If you have any other queries regarding your stay please contact The Highland Bothies directly on stay@thehighlandbothies.co.uk or Tel: 07834 607077

Downloads

If you would like a PDF copy of our Terms & Conditions, please click the link below.

Terms & Conditions PDF


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Did you know – Facts about Ullapool

Many of the pivotal discoveries of the Victorian era that contributed to the development of the concept of plate tectonics were made in this area, and there are still regular international geological conferences.